Customer experience initiatives will be integrated into the broader digital strategy according to a report on CX by Ecosystm. IT teams and frontline departments have to work together to impact how customers interact with the business, which means innovation and collaborations are crucial.
Customers are judging the value delivered by a company based on solely their personal experience.
They want exceptional experiences both online and offline, and their expectations have never been higher thanks to the normalising of on-demand services.
This places additional IT pressure on top of the regular business operations, in order to keep up with the evolving needs of consumers.
On the backend, employees are relying on various platforms, applications and data to drive new user experience (UX). Greater demand in these business functions brings to light the importance of the network.
Learn more: networking MPLS
The use of Multi-Protocol Label Switching (MPLS) in the past has served the basic IT needs.
With the entrance of cloud services, the wide area network (WAN) is becoming a complicated place.
An enterprise HQ is no longer just connected to a few offices and data centres but a number of on-ramps from branch locations to the cloud. MPLS is deemed too slow and expensive to support this hybrid cloud environment.
Over the last few years, software-defined wide-area networking (SD-WAN) emerged as the ideal replacement for MPLS.
This was the starting point for network transformation in enabling businesses to leverage new levels of performance, agility and intelligence when connecting their applications and services for end users globally.
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